| Contact details | We collect your name, email address and phone number so we can reply to your enquiry. |
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| Cleaning request | We collect the property postcode, the cleaning service you select, and the rooms, priorities, preferred date or other details you write in the enquiry. |
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| Submission date | The website records when the enquiry was submitted. |
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| Where it is kept | A copy of your enquiry is stored in this website’s administration area. Site administrators can view and remove that copy. |
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| Messages and other platforms | We send your contact details and cleaning request to Fantastic XRM, the quote-management system used to handle enquiries. The form does not sign you up for marketing emails or text messages. |
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| How long it stays | The website copy is retained until removed by an administrator. The form does not automatically delete that copy. Contact us with questions about information held in the quote-management system. |
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| Repeated-submission checks | A temporary coded identifier is used to limit repeated submissions. It expires 15 minutes after the most recent counted attempt and is separate from the enquiry record. |
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